The Puroseba App is developed for citizens residing in urban and suburban areas of West Bengal.
Since the app requires no registration or login, we collect minimal information only when you file a complaint.
What Information Do We Collect?
- Location/GPS coordinates (automatically captured when you take a photo)
- Photographs of civic issues (with location and timestamp watermark)
- Complaint details and descriptions (title and description provided by you)
- Device information (for app functionality and debugging)
- Anonymous complaint ID (auto-generated for tracking)
We DO NOT collect:
- Your name
- Your email address
- Your phone number
- Any personally identifiable information (PII)
Do We Use Cookies?
We do not use cookies as this is a mobile application with no registration system.
What Do We Use Your Information For?
The information collected is used solely to:
- Process and track citizen complaints anonymously
- Forward complaints to the concerned Urban Local Bodies (ULBs)
- Display complaint status using the auto-generated complaint ID
- Improve app functionality and user experience
- Generate anonymous reports for municipal authorities
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your information:
- Secure API communication with encryption
- Protected database storage
- No storage of personally identifiable information
- Regular security audits
- Limited access to complaint data by authorized personnel only
Do We Disclose Any Information to Outside Parties?
Your information is only shared with:
- The concerned Municipal Corporation/ULB for complaint redressal
- Government administration for official inquiry purposes (if required by law)
Your information will never be sold, exchanged, or transferred to any commercial organization.
How Long Do We Keep Your Data?
Complaint data (photos, location, description) is retained as long as necessary for:
- Complaint processing and tracking
- Legal and regulatory compliance
- Municipal reporting requirements
Since you are not registered, you cannot delete complaints directly.
However, you can track your complaint using the complaint ID provided after submission.
Third Party Links & Services
Our app may use third-party services such as:
- Google Maps for location display
- Image processing libraries
These third-party services have their own privacy policies.
We have no responsibility or liability for their practices.
Your Rights
Since no registration is required, you have the right to:
- Use the app completely anonymously
- File complaints without providing any personal information
- Track complaints using the auto-generated complaint ID
Your Consent
By using this app, you agree to be bound by the terms and conditions
of this Privacy Policy. If you do not agree, please do not use or access our app.